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Südstrand 8, 23775 Großenbrode (Ostsee)
Tel.: 0049 (0)4367 / 719-0

General terms and conditions

1.) Area of applicability

These general terms and conditions of accommodation apply for all contracts and the rental of hotel rooms by the accommodation provider, and for all other services and supplies provided in this context.

General terms and conditions of the guest will not apply unless the hotel expressly consents to them in writing.

2.) Conclusion of the contract, advance payments

The contract comes into effect through acceptance of the guest’s booking (reservation) by the hotel.

3.) Beginning and end of accommodation

Booked rooms will be available to the guest from 4 pm on the day of arrival. On the agreed day of departure the guest must vacate the hotel room by 11 am.

Exceptions to this agreement may be made in individual cases.

There is no legal claim to services offered free of charge (e.g. WLAN, lift). In the event of non-availability or disruption of the service offered free of charge, reductions in the rental price or claims for damages are excluded.

4.) Withdrawal from the contract/cancellation, charges

The hotel shall grant the customer a right of withdrawal. Cancellations must be made in written form, in accordance with the following provisions.

In case of cancellations less than 3 weeks prior to arrival, the customer is charged the agreed booking price, with a deduction of saved expenditure. The following fixed compensation fees apply:

  • 90 % of the agreed price for overnight stays without half board
  • 80 % of the agreed price for overnight stays with half board.

The guest is entitled to provide evidence that the fixed compensation claims did not accrue to the Hotel, or did not do so at the requested amount.

To avoid risks, we recommend travel insurance.

5.) Guest’s obligations, liability

The guest is liable for the careful and proper use of rooms and facilities.

The guest shall be liable for any damage to hotel property caused by the guests themselves, or by any accompanying or visiting people.

Occupancy may not exceed the number of people and (if applicable) the number of pets indicated by the guest at reservation.

6.) Liability and limitation

The accommodation provider is only liable for damages resulting from a wilful or grossly negligent breach of duty by the hotel, its staff or representatives.

Excluded here are claims for damages resulting in death, physical injury or health impairment.

7.) Information supplied according to the Regulation on Dispute Resolution for Consumer Disputes

We are not obligated or willing to participate in dispute resolution procedures at a consumer arbitration board.


Südstrand 8
D - 23775 Großenbrode
phone: 0049 (0)4367 / 719-0
fax: 0049 (0)4367 / 719-50


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data protection statement   |   imprint   |   general terms & conditions

Südstrand 8, 23775 Großenbrode, Germany

phone: +49 (0)4367 / 719-0
fax: +49 (0)4367 / 719-50


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